Want to fill your cart without buyer’s remorse? Mystery shopping can be a great way to earn extra cash while shopping. But if you no Want to leave home?
Turns out, you can have the mystery shopper experience without walking the store’s endless aisles. It’s all done over the phone, and it’s another totally legit way to make money from home.
How does telephone mystery shopping work?
Most companies looking to hire someone like you (or the mystery shopping company you’ll be working for) are interested in an objective evaluation of their customer service department. That’s where you come in!
To become a telephone mystery shopper, you need to qualify and land gigs But once you enter, you will have the opportunity to participate in these interesting and unique mystery “shops”.
Generally speaking, you sign up on a website, get an opportunity to take a gig, and then get instructions on how to do it You may be assigned a toll-free number that goes through the mystery shopping company and forwards to the client company, or you may be responsible for the long-distance calls yourself. You’ll also have some sort of goal (like getting certain information), and even a “background story” or scene to work with.
Once the call is over, you will file a report on the call sharing your experience and impressions. A recording of your phone call and your report may be provided to the client. This will also be the basis of your payment, so make sure you follow all instructions both with calls and in writing
Once your call is made and your report is submitted, you will be paid! Each company’s pay schedule and structure is different, so be sure to check how it works when you sign up so you know what to expect. In many cases, you won’t get paid immediately. It’s a good idea to keep a spreadsheet so you know when payments are due.
The great thing about phone mystery shopper work
People who do mystery shopping on the phone love it for a number of reasons. Payment may not always be fast, but it is usually reliable. It’s a gig that you can tailor to your daily needs, making it extremely flexible for people with disabilities, primary caregivers (for example, for children or elderly parents), students with irregular class schedules, or those who are very busy. Busy but want to make some extra cash.
And finally, one great The thing about mystery shopping over the telephone is that your background noise is considered a good thing — it makes you look more “legitimate” and contributes to the experience the client is hoping to witness — it’s something their employees handle in real, day-to-day interactions with customers. Which you can do with barking dogs and noisy kids in the background!
The vast majority (if not all) of mystery telephone jobs will hire you even if you have no work experience and do no background checks. Their primary concern is whether or not you’ll be able to perform the task at hand, so many of the hurdles you have to overcome to get other jobs done at home simply don’t exist. There are often age requirements, though – usually you must be at least 18 years old.
I also noticed that many companies are hiring from countries all over the world, and not just English-speaking! If you’re bilingual or live somewhere fairly exotic, there could be a great opportunity here to make some money doing something relatively simple.
Where to find telephone mystery shopper jobs
Nowadays, there are several companies that hire mystery shoppers for telephone work. You can start your search in any or all of these places:
- ARC Call Performance Solutions — Pay rates vary for each call with ARC, but you’ll typically earn between $3 and $12 per call. Payments are made through direct deposit. When you stay with the company for some time, you can get the opportunity to become a call center evaluator, which offers more steady work. Another great thing about ARC is: they hire from all over the world and bilingual speakers are especially welcome!
- Confero — Confero offers both in-person and phone stores and they update their store listings daily. You’ll do things like inquire customer service and check prices over the phone
- multi-valued — Registering for this site is quick and easy, and you can access both in-person and telephone stores.
- Mystery shopper service — they specialize in all kinds of mystery shopping opportunities, and it’s relatively easy to sign up to be a shopper.
- Perception techniques — This company deals only with healthcare institutions. Your role as a caller is to ask questions and evaluate how the customer service representative responds. They don’t record your call, but they ask for a very detailed report. Between calls and reports, you can expect to spend about 20 minutes on a job, and you’ll pay somewhere in the ballpark of $15 (sometimes more, sometimes less).
- Reality based group — RBG offers all kinds of mystery shopping opportunities, including in-person and video shops, in addition to phone stores. Once you’re admitted to the program, you’ll love it!
- mystery shopper — This website is primarily a mystery shopping site, but they also offer phone stores.
- Customer reviews — Another company offers all kinds of mystery shopping gigs, including calls They also promise fast payouts!
- Skillcheck — To work for this company, you must be able to call the entire United States with unlimited calling; Phone-related expenses are not reimbursed.
- Talk2 Rep — While they don’t always hire mystery shoppers, they hire remote workers for all sorts of work-at-home jobs. It’s worth checking out this company to see what might be in store for you!
- Yardi matrix — This organization primarily operates seasonally and they operate within the real estate rental industry. You get a base hourly rate and then pay per call you make, with different payments for things like busy signals and answering machines. If you get a gig with Yardie Matrix it will last about 8 weeks.
Everything you need to know about becoming a mystery shopper
Before you get started, there are a few things you should know about becoming a telephone mystery shopper. Two main things have to do with money.
First, this particular type of work is not really enough to bring in a substantial amount of money. If you’re hoping to replace a full-time or even part-time income, this is something you can do, but it won’t be enough to make it happen. only what you do
Another financial thing to know is that you will be hired as an independent contractor, which means you will be responsible for your taxes. You’ll have no W4 to fill out and track how much you’ve earned each quarter and determine the exact amount to send to Uncle Sam. Not sure how to handle your taxes for things like this? The best thing you can do is talk to a tax professional, but you should get enough information to start a good Google search.